About
Resourceful and motivated technology enthusiast with a strong foundation in Agricultural Economics, adept at leveraging data analytics, digital marketing, and administrative operations to drive strategic solutions. Proven ability to streamline processes, enhance customer satisfaction, and support digital transformation initiatives, utilizing expertise in Power BI, SQL, Excel, and Google Digital Marketing. Eager to apply a data-driven approach and a track record of quantifiable impact to innovative teams in tech-oriented environments.
Work
Crownstar Commercial Investment Nigeria Ltd
|Cash & Operations Assistant
Port-Harcourt, Rivers State, Nigeria
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Summary
As Cash & Operations Assistant, managed daily financial transactions and enhanced customer experience through digital solutions and operational improvements.
Highlights
Designed and maintained daily transaction logs using Excel templates with automated reconciliation formulas, ensuring high data accuracy and operational efficiency.
Handled over 90 customer payments per day, consistently achieving a high accuracy rate and resolving all complaints within 24 hours to maximize customer satisfaction.
Implemented a digital customer feedback form to collect actionable insights, successfully reducing walk-in issues by 30% and optimizing service delivery.
Portwood Studios
|Studio Manager
Port-Harcourt, Rivers State, Nigeria
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Summary
As Studio Manager, optimized client booking processes and enhanced operational efficiency and brand visibility through strategic initiatives.
Highlights
Managed end-to-end client bookings using a digital scheduling platform, which successfully reduced booking overlaps by 40%.
Created monthly performance dashboards for management, providing key insights on revenue, customer feedback, and workflow efficiency to inform strategic decisions.
Trained two junior staff on digital recordkeeping and implemented a client reminder system, significantly improving delivery timelines.
Supported studio branding via Instagram campaigns that grew online visibility and contributed to a 20% increase in client acquisition.
Education
Federal University of Technology, Owerri
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Bachelor of Technology - Second Class Upper (2:1)
Agricultural Economics
Grade: 2:1
Courses
Econometrics
Agribusiness Management
Agricultural Policy
Statistical Analysis
Languages
English
Igbo
Skills
Remote Assistant Skills
Calendar scheduling, Task management, Email correspondence, Report drafting, Client follow-up.
Soft Skills
Verbal communication, Written communication, Time management, Problem-solving, Critical thinking, Attention to detail, Team collaboration.
Digital Marketing
Email marketing, Social media marketing, Google Ads, Content strategy, Brand development.
Operations Management
Process improvement, Workflow efficiency, Digital recordkeeping, Inventory management.
Data Analytics
Data cleaning, Visualization (dashboards), Business intelligence reporting, Power BI, Excel, SQL, Querying, Optimizing data operations, Statistical Analysis.
Technical Tools
Microsoft Excel (Advanced Formulas, Power query, Pivot tables, Lookups, macros), Microsoft Office Suite, Google Workspace, Trello, Microsoft Power BI, Microsoft SQL.
Certificates
Google Data Analytics Professional Certificate - Foundations: Data, Data, everywhere
Issued By
Tech4Dev - Women Techsters Fellowship in Data Science & Analytics
Issued By
Tech4Dev
Google Digital Garage - Fundamentals of Digital Marketing
Issued By
Corporate Finance Institute (CFI) - Excel for Finance
Issued By
Corporate Finance Institute (CFI)
Jobberman - Essential Soft Skills Training
Issued By
Jobberman
Interests
Technology Exploration
AI tools, Productivity software, Tech industry trends.
Travel
Group travel experiences.